It’s important to note that the cookies We use don’t harm your computer and don’t store information about you which could identify you by name or financial information, such as credit card details, rather they store identity numbers which We use as a reference, helping Us to provide Our Services.
In order to help you, cookies may be used to:
- Help us identify you when you use Our Services
- Keep you signed in.
- Enable Us to understand how people are using Our services, so We can make them better.
- Help Us provide you with a better and personalised experience when you visit Our websites or use Our Services.
- Recognise when you have signed in.
- Ensure Our Services are working as expected.
Known as First Party Cookies, these cookies are set by Our Services you visit/use. Only Our Services can read them.
You can find more information about the first party cookies We use and the purposes for which We use them in the table below:
A “Strictly Necessary” cookie is one which is essential to the operation of Our Services.
|login-session-id, login-token, share-url, subsidiary-id, userid, account-name, api-url||Used to provide login and access to Our Services for your account.||Yes|
|admin_leftbar_collapse, admin_rightbar_show||Enables personalisation of Our Services to provide you with a richer experience.||No|
|CloudFront-Expires, CloudFront-Key-Pair-Id, CloudFront-Policy,
CloudFront-Signature, default_order_item_region, intercom-id-cyym0u3i, intercom-session-cyym0u3i, locale, pnctest, rack.session, SigniantAppInstalled, uploader
|Enables access to features of Our Services based on your account profile.||Yes|
|_helpkit_session, _x_w, helpdesk_node_session, user_credentials, wf_filter, wf_order, wf_order_type||Enables access to features of Our Services based on your account profile||Yes|
These cookies are set by someone other than Us. This is because We use third-parties to help Us provide and monitor use of Our Services.
You can find more information about the third-party cookies We use and the purposes for which We use them in the table below:
|Name of Cookie||Purpose||Provider||Strictly Necessary
|__ar_v4, __qca, _ga, _mkto_trk, ajs_anonymous_id, ajs_group_id, ajs_user_id, JSESSIONID, login_idle_session_timeout, login_service_login_newrelic_com_tokens, nr_zd_logged_in, optimizelyBuckets, optimizelyEndUserId, optimizelySegments, ref_page_url, TSNGUID||Used to report and monitoring the performance of Our Services.||New Relic||Yes|
|_ga, _gat, _gid||Used to report what parts of Our Services are used and how.||Google Analytics||No|
|Used for Our support portal and provides an anonymous ID so that your session can be identified.||Freshdesk||Yes|
|_zlcstore, _zlcmid, _zlcprivacy||Used for the online chat feature of Our Services.||ZenDesk||Yes|
|Used to monitor the performance of Our Services.||RayGun||No|
5.1 Persistent cookies are those with remain on your Device for a predetermined period and are activated each time your visit Our Services.
5.2 Session cookies are temporary and only remain on your Device from the point at which you visit Our Services until your close your browser, at which point they are deleted.
6. How do I manage cookies?
You can accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline them if you wish. Each browser is different, so please check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
If you decline cookies, some aspects of Our Services may not work on your Device and you may not be able to access areas you want. For this reason We recommend that you accept cookies whilst using Our Services.
If you want to opt-out of Google Analytics for Display Advertising you can do so by changing your preferences here: www.google.com/settings/ads and using the Google Analytics opt-out tool here: https://tools.google.com/dlpage/gaoptout/.
If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org.
8. Further information